Terms & Conditions
Subsequent terms and conditions apply to the business relationship between the ARC3 GmbH, Hauptstrasse 5, 3400 Weidling (hereinafter ARC3) and the customer, provided that the consumer is in accordance with § 1 KSchG.
The presentation of goods on our website and providing for the possibility to order, does not constitute an offer on our part. The order is only confirmed when the customer makes a binding offer to conclude a purchase contract. Before finally sending the order, the customer is given the opportunity to amend the order. A purchase contract with us is concluded only when we send the ordered product to the customer or separately by another e-mail confirming the order. The contract will be stored and after first registering with a new login request. When goods are not listed in our confirmation or delivered within 30 days following the order, no purchase contract can be concluded.
In any typing, printing or calculation errors, we reserve have the right to cancel the contract. The actual colour of the product may partially differ from those in the photos.
Orders may only be conducted by persons who are at least 18 years old.
It will be sold only in household quantities for all products.
Price and Shipping Costs
The excellent prices are final and inclusive of VAT (within EU – valued at 20%) plus shipping costs. Shipping costs table.
Payment may be made via bank transfer, Paypal or credit card.
The following credit cards are accepted as a form of payment: Visa, Mastercard & American Express.
Cancellation and right of withdrawal
Customers who are consumers within the meaning of the Austrian Consumer Protection Act or similar laws in their respective countries of residence, may, within 14 calendar days without giving reasons in writing (letter, fax, email) or - if goods are delivered before the deadline - revoke their order by returning the goods or by withdrawing from the contract. The period begins upon receipt of this instruction in writing, but not before receiving the goods to the consignee (in case of recurring deliveries of similar goods not before receipt of the first instalment). To safeguard the withdrawal period it is sufficient to send the cancellation / notice of cancellation or item. The revocation / cancellation must be sent to:
c/o Systemlogistik Distribution GmbH
Consequences of revocation / cancellation consequences:
In event of a cancellation / withdrawal, the mutually received benefits are to be returned and surrendered including any benefits (as interest). If the customer can return the received services and benefits (for example, benefits of use) or in part, or only in deteriorated condition or issue, he must do to compensate us accordingly. For the deterioration and derived benefits, he must pay compensation only in so far as the benefits or the deterioration is due to a deal with the matter, beyond the consideration of the characteristics and functioning. By “testing the properties and functioning” means the testing and trying out the goods, as it is possible and common in a shop. Transportable items are to be returned at our risk. For customers from Austria, we shall accept the cost of the return postage. Obligations to refund payments must be fulfilled within 30 days. The period begins for the customer with the dispatch of the revocation / cancellation, for us with their receipt.
The right to revoke / right of withdrawal does not exist in the following cases:
applies to goods that are produced according to customer specifications and / or clearly tailored to the personal needs of the customer are (e.g. printed according to the specific needs of the customer)
In audio or video recordings (e.g. CDs, DVDs) and software that have been unsealed by the customer,
apply to goods that are not suitable due to their condition for a return or can spoil quickly or when the expiration date has passed,
In published magazines, newspapers and magazines.
End of the revocation / cancellation policy.
Delivery is to the given address is provided by the customer.
Should delivery be impossible for whatever reason (force majeure, act of nature), we reserve the right for an obligation to be excluded. Paid funds shall be fully refunded.
The delivery times for standard dispatches in Austria is currently calculated at 5 working days. This information is not binding. We reserve to right to offer a partial delivery if this advantageous and reasonable for the buyer for a quick settlement. In this case, the buyers are not obliged to additional shipping costs. If goods should not be available in exceptional cases, we advise the buyer immediately and reserve the right to withdraw from the contract.
Retention of title
Until full payment of all the customers of existing claims from the purchase contract, the delivered goods remain our property.
In case of slight negligence, any compensation claims are excluded. This limitation does not apply to injury to life, limb or health.
Excluded is the personal liability of legal representatives, agents and employees of ARC3.
Applicable Law / Jurisdiction
The concluded contract is subject to Austrian law. Exclusive jurisdiction is Vienna - Inner City, as disclosed above.
Severability, written form
Should any of these conditions be wholly or partially invalid or void, so the validity of the Conditions of the remaining agreement will not be affected. Instead, invalid or void provisions are superseded by statutory provisions.
Changes or additions to these Conditions must be made in writing.
Effective: September 2013